At Greaten Mall, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.
Returns
We accept returns for both defective and non-defective products. To start a return, please contact us at music@greaten-mall.com within 30 days of receiving your order.
Exchanges
We also accept exchanges for eligible items. Please contact our support team before sending your item back to ensure a smooth process.
Product Condition
Items must be new, unused, and in their original packaging to qualify for a return or exchange.
Return Method & Fees
- Method: By mail
- Return Label: Customer responsibility
- Restocking Fees: No cost
Refund Processing Time
Once we receive and inspect your returned item, we will process your refund within 7 business days. The refund will be issued to your original payment method.
If you have any questions or need assistance with your return, please contact us at music@greaten-mall.com.